Select Chauffeurs Privacy Policy

Select Chauffeurs is a trading name of Ian Baird trading as Select Chauffeurs. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?

  • How do we collect your data?

  • How will we use your data?

  • How do we store your data?

  • Marketing

  • What are your data protection rights?

  • What are cookies?

  • How do we use cookies?

  • What types of cookies do we use?

  • How to manage your cookies

  • Privacy policies of other websites

  • Changes to our privacy policy

  • How to contact us

  • How to contact the appropriate authorities

What data do we collect?

Select Chauffeurs collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

  • Payment method information such as credit card or bank account information

How do we collect your data?

You directly provide Select Chauffeurs with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.

  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

  • Use or view our website via your browser’s cookies.

  • Manually (via telephone or in person)

Select Chauffeurs may also receive your data indirectly from the following sources:

  • We do not voluntarily receive your data from any other sources.

How we will use your data

Select Chauffeurs collects your data so that we can:

  • Process your order and manage your account.

  • Email you with special offers on other products and services we think you might like.

If you agree, Select Chauffeurs will share your data with our partner companies so that they may offer you their products and services.

  • As date of this document, we do not provide any of your data to partner companies for the purposes of them offering you their products and services.

When Select Chauffeurs processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Select Chauffeurs securely stores your data at:

Ashmole Suite
Lichfield House
32 Bore Street
Lichfield WS13 6LL

The office is alarmed and locked when unmanned.  Any manually recorded information is shredded as soon as the information is no longer required or at your request, whichever comes sooner.

Select Chauffeurs may store your data on a company laptop which is password protected and encrypted.

Select Chauffeurs uses Apple’s iCloud to securely store your data.  Refer to https://support.apple.com/en-us/HT202303 for detailed information.

Select Chauffeurs uses Zoho Group products to securely store your data for invoicing and finance operations.  The Zoho Group privacy policy may be found at https://www.zoho.com/financeplus/gdpr.html

Select Chauffeurs may store your data on company mobile devices and mobile devices used by drivers who are suppliers to Select Chauffeurs.  Devices are password (keylock) protected.

 

Select Chauffeurs will retain your personal information for the duration of our business relationship and afterwards for as long as is necessary and relevant for our legitimate business purposes, or as otherwise permitted by applicable laws and regulations. Where we no longer need your personal information, we will dispose of it in a secure manner (without further notice to you).

Marketing

Select Chauffeurs would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

  • As date of this document, we do not provide any of your data to partner companies for the purposes of marketing.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Select Chauffeurs from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please contact info@selectchauffeurs.com clearly stating your request.  You will receive a response once we have processed your request.  If you do not receive a response within 5 working days, please call 01543 224450 or write to us at Ashmole Suite, Lichfield House, 32 Bore Street, Lichfield WS13 6LL

What are your data protection rights?

Select Chauffeurs would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Select Chauffeurs for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Select Chauffeurs correct any information you believe is inaccurate. You also have the right to request Select Chauffeurs to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Select Chauffeurs erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Select Chauffeurs restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Select Chauffeurs’ processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Select Chauffeurs transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Email us: info@selectchauffeurs.com

Call us at: 01543 224450

Or write to us using a recorded delivery method: Ashmole Suite, Lichfield House, 32 Bore Street, Lichfield WS13 6LL

Sending of emails or other electronic communications, including voicemail is not a guaranteed delivery method.  If we don't respond within 5-days of your request, we have not received it.  Please try and contact us again using another method.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Select Chauffeurs uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in

  • Understanding how you use our website

  • To improve the performance of our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Select Chauffeurs uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

  • Advertising – Select Chauffeurs uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Select Chauffeurs sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

  • Full list of cookies used are shown in following table:

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Select Chauffeurs website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Select Chauffeurs keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 January 2020.

How to contact us

If you have any questions about Select Chauffeurs’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us: info@selectchauffeurs.com

Call us at: 01543 224450

Or write to us using a recorded delivery method: Ashmole Suite, Lichfield House, 32 Bore Street, Lichfield WS13 6LL

Sending of emails or other electronic communications, including voicemail is not a guaranteed delivery method.  If we don't respond within 5-days of your request, we have not received it.  Please try and contact us again using another method.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Select Chauffeurs has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

https://ico.org.uk/make-a-complaint/your-personal-information-concerns/

Select Chauffeurs - Chauffeur Driven Executive Transport.  Lichfield based and family run.
Ashmole Suite, Lichfield House, 32 Bore Street, Lichfield UK.  WS13 6LL.
Perfectly located for Staffordshire, West Midlands including Birmingham, Shropshire including Telford and South Derbyshire.

Not to be reproduced in-part or full without permission of Select Chauffeurs.  (c) 2020 Select Chauffeurs.